For many businesses who have still yet to venture into the world of social media. “Groundswell” is a must read. The book cites a number of case studies which illustrate how companies are gaining insights, increasing revenues, lowering costs and engaging their customers within today’s Web 2.0 world.
Forrester analysts, Charlene Li and Josh Bernoff have produced the most up-to-book on the subject and present their findings in a clear and easy to understand format. Both demonstrate their expertise as analysts and writers and provide numerous data examples throughout the book.
What is a Groundswell?
Charlene and Josh define the Groundswell as:
“…a social trend in which people use technologies to get the things they need from each other, rather than from traditional institutions”.
The authors discuss why it important to participate in the “Groundswell” and why the “Groundswell” is happening now. The book begins with an overview into what “social media” actually is, and discusses many of the successes and the pitfalls that a company can go through during its journey. The book then offers steps that a business should follow to implement a successful social media strategy.
The book essentially examines how such tools threaten institutional power, and how individuals can use them to empower themselves and their businesses.
Many businesses foolishly believe that participating in social media is as simple as creating a blog, or being active in Facebook. Groundswell does a great job at explaining that creating a successful social media strategy is probably one of the most difficult things that a business can do and takes time and commitment
Hopefully by reading this book the business person will be well on their way to mastering the new dynamics of social media.
Truly, a well presented and written book that is a must read for anyone who wants to learn and utilise Internet marketing, as it exists today and will exist tomorrow.