Razorfish’s Social Influence Marketing Report


(via @GuyKawasaki)

Razorfish just released a report entitled, “Fluent: The Razorfish Social Influence Marketing Report”. It examines how social media influences purchase decisions, how social features are entering online advertising, and how social media is becoming a paid distribution mechanism. The implications for marketers and entrepreneurs are:

  • Brands must socialise with their customers because “top-down” advertising isn’t going to work.

  • Brand must develop a credible voice along the parameters of engagement, humility, and authenticity.

  • Brands must make their social relationships more symmetrical—that is, with value for both the brand and the customer.

    The report also includes this gem of a list of how brands should use Twitter:

  1. Become familiar with Twitter by reviewing, or following, the activities of successful brands such
    as Dell (dell.com/twitter), Zappos (twitter.com/zappos) and Comcast (twitter.com/comcastcares).

  2. Listen to what is already being said on Twitter about your brand.

  3. Identify initial objectives for using Twitter, including what would qualify as a Twitter success
    story for your brand.

  4. Look into competitive activities and potential legal considerations, especially if there is already
    a Twitter account that uses your brand’s name or other intellectual property associated with it.

  5. Use the findings to decide on the appropriate opportunity such as offers or community
    building, tone of voice and method of engagement—that may be right for your brand.

  6. Since Twitter is an ongoing activity—even if your company is only listening in—dedicate a
    resource to monitor the conversations and competitors.

  7. Map out a plan for the content you will share, including valuable initial content to pique
    user interest.

  8. Integrate your Twitter account throughout your marketing experience, by embedding it as a
    feed on the company Web site, including its URL in communications and so forth.

  9. Maintain momentum by following everyone who follows you, responding to queries and joining
    in conversations without being too marketing oriented.

  10. Provide ongoing direct value through your tweets by continuing to listen, learn and fine- tune
    your Twitter activities.

    All in all, a valuable read. Click here to download the report, or read it below.

Razorfish Fluent Report

Author: Jas

Jas Dhaliwal is a highly experienced International Social Media Strategist. Currently working as AVG Technologies, Director of Communities and Online Engagement, he specialises in building and engaging with social communities across the web. Born and bred in London, he is passionate about technology and social anthropology. Prior to AVG, Jas launched the social media program for Microsoft’s MVP Award program. Jas holds a BSc (Hons) in Information Systems and has an MBA from Brunel University in London, England. You can follow Jas as @Jas on Twitter or on Google+

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