The Web Pitch

Wonderful to see that Erik Qualman has refreshed his Social Media Revolution video. I only wish he had used a difference accompanying soundtrack this time. Fat Boy Slim, so 2008?

Key stats from the video follow below:

Stats from Video (sources listed below by corresponding #)

1. Over 50% of the world’s population is under 30-years-old
2. 96% of them have joined a social network
3. Facebook tops Google for weekly traffic in the U.S.
4. Social Media has overtaken porn as the #1 activity on the Web
5. 1 out of 8 couples married in the U.S. last year met via social media
6. Years to Reach 50 millions Users:  Radio (38 Years), TV (13 Years), Internet (4 Years), iPod (3 Years)…
7. Facebook added over 200 million users in less than a year
8. iPhone applications hit 1 billion in 9 months.
9. We don’t have a choice on whether we DO social media, the question is how well we DO it.”
10. If Facebook were a country it would be the world’s 3rd largest ahead of the United States and only behind China and India
11. Yet, QQ and Renren dominate China
12. 2009 US Department of Education study revealed that on average, online students out performed those receiving face-to-face instruction
13. 80% of companies use social media for recruitment; % of these using LinkedIn 95%
14. The fastest growing segment on Facebook is 55-65 year-old females
15. Ashton Kutcher and Ellen Degeneres (combined) have more Twitter followers than the  populations of Ireland, Norway, or Panama.  Note I have adjusted the language here after someone pointed out the way it is phrased in the video was difficult to determine if it was combined.
16. 50% of the mobile Internet traffic in the UK is for Facebook…people update anywhere, anytime…imagine what that means for bad customer experiences?
17. Generation Y and Z consider e-mail passé – some universities have stopped distributing e-mail accounts
18. Instead they are distributing: eReaders + iPads + Tablets
19. What happens in Vegas stays on YouTube, Flickr, Twitter, Facebook…
20. The #2 largest search engine in the world is YouTube
21. While you watch this 100+ hours of video will be uploaded to YouTube
22. Wikipedia has over 15 million articles…studies show it’s more accurate than Encyclopedia Britannica…78% of these articles are non-English
23. There are over 200,000,000 Blogs
24. Because of the speed in which social media enables communication, word of mouth now becomes world of mouth
25. If you were paid a $1 for every time an article was posted on Wikipedia you would earn $156.23 per hour
26. 25% of search results for the World’s Top 20 largest brands are links to user-generated content
27. 34% of bloggers post opinions about products & brands
28. Do you like what they are saying about your brand? You better.
29. People care more about how their social graph ranks products and services  than how Google ranks them
30. 78% of consumers trust peer recommendations
31. Only 14% trust advertisements
32. Only 18% of traditional TV campaigns generate a positive ROI
33. 90% of people that can TiVo ads do
34. Kindle eBooks Outsold Paper Books on Christmas
35. 24 of the 25 largest newspapers are experiencing record declines in circulation
36. 60 millions status updates happen on Facebook daily
37. We no longer search for the news, the news finds us.
38. We will non longer search for products and services, they will find us via social media
39. Social Media isn’t a fad, it’s a fundamental shift in the way we communicate
40. Successful companies in social media act more like Dale Carnegie and less like Mad Men Listening first, selling second
41. The ROI of social media is that your business will still exist in 5 years
42. Bonus: comScore indicates that Russia has the most engage social media audience with visitors spending 6.6 hours and viewing 1,307 pages per visitor per month – Vkontakte.ru is the #1 social network

Web 3.0 from Kate Ray on Vimeo.

A fascinating web documentary describing what the Semantic Web may hold for all of us. Are you ready to put your data on the web yet?

Interviews with  Tim Berners-Lee, Clay Shirky, Chris Dixon, David Weinberger, Nova Spivack, Jason Shellen, Lee Feigenbaum, John Hebeler, Alon Halevy, David Karger and Abraham Bernstein

Yesterday, Prime Minister Gordon Brown outlined a series of initiatives for Britain’s digital future.

These initiatives can be summarised as:

• The creation of a web portal called MyGov, that will allow individuals to personalise their experience to public services.
• £30m worth of funding to create an “Institute of Web Science”, which will focus on the economic and social benefits of the web.
• The publication of an online inventory of all non-personal datasets held by departments, creating a modern day "Domesday book".   
• All public service contracts over £20,000 will be made available on a free online portal by the end of 2010. Thus allowing any suitable business to bid for them.
• Roll out broadband access to all, with digital champion Martha Lane Fox broadening her role to set up a Digital Public Services Unit in the Cabinet Office

Quoting Brown

I want Britain to be the world leader in the digital economy which will create over a quarter of a million skilled jobs by 2020; the world leader in public service delivery where we can give the greatest possible voice and choice to citizens, parents patients and consumers; and the world leader in the new politics where that voice for feedback and deliberative decisions can transform the way we make local and national policies and decisions.

Underpinning the digital transformation that we are likely to see over the coming decade is the creation of the next generation of the web – what is called the semantic web, or the web of linked data”.

Now, whilst I applaud the Government’s efforts in each of the areas above. I do have serious concerns about our IT future in 2020.  For Britain to be a true world leader in the digital economy, the Government must invest in universities for tomorrow’s IT graduates. Funding cut backs are already causing big problems and the disruption is only going to get worse.

Yesterday morning, I was alarmed to read Dr Black’s tweet on the lack of support for Computer Science courses. The link she provides leads to a report on the decline in computing graduates. (Read the full report below).

The report states:

The UK is currently sitting on a ticking time-bomb – all of the evidence shows a significant and increasing gap between supply and demand for IT professionals in the critical IT sector of the UK economy which, if left unchecked, will severely damage the competitiveness of UK industry in the global marketplace, and will hit smaller employers and the public sector particularly hard”.

The recession has caused many jobs within the IT sector to evaporate. This, coupled with the proposed closure of many computer science departments, is only going to make a bleak IT future for Britain. We need the best and brightest computer scientists to help deliver the wealth of opportunities that will appear on tomorrow’s digital landscape. Without a dedicated and passionate IT workforce, we risk a “brain drain”.

I completed my Information Systems degree in 1998. My course was more than than “a short journey into IT”. It has proved to be a true life skill. I’ve been lucky to work with a number of global businesses, in a continued cycle of learning and delivering value. My IS degree gave me the passion for that. Working alongside talented IT colleagues gave me inspiration to work harder, and to provide simplified business solutions.

Making sense of technology, and sharing that with the world is a wonderful and enriching feeling. IT graduates push the technology envelope further each day. Not only in the worlds of coding and architecture. But many, in the worlds of business, engineering and even geek marketing (Just like me!). IT graduates don’t think in black and white, they dream in colour.

Dear Gordon Brown,

Please don’t forget that Britain needs thousands of IT graduates for 2010. To provide them in sufficient numbers, computer science departments need adequate funding. Don’t allow them to close. Overseas expertise will eventually costs us dearly. 

Here’s a worrying paper, with a specific list of recommendations for you to consider.

The Decline in Computing Graduates: A Threat to the Knowledge Economy and Global Competitiveness

A very tongue and cheek response to last year’s Socialnomics video. Very amusing!

Andy Serovitz posted a very interesting blog post on how Coca Cola have devised a new set of social media principles. Coke have developed 10 “Principles for Online Spokespeople” which make good sense for other brands to follow.  You can read the main set below.

1. Be Certified in the [Coca Cola] Social Media Certification Program.
2. Follow our Code of Business Conduct and all other Company policies.
3. Be mindful that you are representing the Company.
4. Fully disclose your affiliation with the Company.
5. Keep records.
6. When in doubt, do not post.
7. Give credit where credit is due and don’t violate others’ rights.
8. Be responsible to your work.
9. Remember that your local posts can have global significance.
10. Know that the Internet is permanent.

Watch Andy’s interview with Coca Cola’s Adam Brown, on how they developed the social media principles.

Coke’s complete policy document can be found below. At three pages, I like this a lot!

Coca Cola’s Online Social Media Principles –

Yesterday evening, I attended the Gary Vaynerchuk Crush It event organised by Sprouter, at The Water Poet pub in London. Overall, Gary was on top form and shared some interesting insights with the audience.

My rough notes from the talk follow below. But I recommend that you watch the complete talk to gain all of Gary’s insights.

Consumer Expectation

- Free Shipping was once considered the greatest thing that ever happened when consumers bought online. However, 10 years later, no one cares! It has become a standard and we are used to it.

- Imagine checking into a New York based hotel and discovering that they only had dial-up internet?  You’d want to punch the concierge in the face, and pick up the phone to call home and tell someone about your bad experience. However, we have only been used to a better dial-up experience for only a few years. Our expectation of a better Internet connection in hotels has grown.

- One of the big trends to emerge in 2010 is going to be "Consumer Expectation."
Consumers will expect brands to respond to them, when consumers leave comments on a company’s Facebook wall, or when consumers send tweets to the company. They will expect a response.  Customer Service and actually "caring" will filter out contenders and bullshit artists.

- If customer service is not the backbone of the business the you are looking to build, you are going to be in trouble.

- When Amazon bought Zappos, Jeff Bezos recognised that Zappos was a threat to them and had no choice but to buy Zappos.

- Zappos will make an interesting case study for many people. It was the only company in the retail world that was a threat to Amazon. Amazon doesn’t consider companies such as Walmart, Target and Tesco as real competitors to their business.

- Zappos was a threat to Amazon, because they were beating Amazon on "DNA and culture."  Buying shoes from Zappos were not inexpensive, Amazon beat Zappos on price here. However, they ‘cared’ more about the customer.

- When you called Zappos, they trained their staff to stay on the phone with you as long as needed (to get the sale). They rewarded staff for being on the phone with you for an hour! If a dog barked in the background, and you (the person in call centre) were authentically into dogs, you were to talk about that. If you ordered a large number of shoes that didn’t fit, you could return them for free.

- All the dumb things that our grandparents did, has been lost in history. Everything you do, will be documented forever. You grand kids will know all the silly and ridiculous things that you have done. You have to pay attention to this! In the book, Gary talks about "legacy being greater than currency.”  Think life in the long term, everything is being documented forever.

- Today’s fundamental shift, is that the gatekeepers have lost their keys. The fact that anyone who is connected to the Internet gets a chance to show the world their "stuff" is a game changer. If your “stuff” is good, you can breed word of mouth.

- Today’s social web, breeds word of mouth on steroids.

- The movie Bruno flipped Hollywood on its head. Bruno opened in the States to one of the biggest openings of all time. The next day, it was one of the biggest drop off’s in cinema history. Why? Because nearly everybody who saw the film, walked out and started Facebooking, Twittering and texting that the movie was no good.  In 24 hours the word of mouth for that movie collapsed, and people didn’t go to see it.  In Hollywood, the norm used to be 3 weeks before traditional word of mouth travelled. Due to Bruno’s failure. About 75 movies got shelved this summer because of it. 

Gary makes some very interesting points about Amazon’s purchase of Zappos.  As a bonus, watch the video below which explains the corporate rationale for Amazon’s purchase in July 2009.  Also, the video does a good job to explain how Amazon’s culture compares with that of Zappos.

5 of this year’s great Social Media Books via Mashable, books definitely worth investing in.

Earlier this week, I was fortunate enough to attend the TedxTuttle event in London. The event featured a host of great speakers, mixed in with some Ted Talks and an opportunity to meet some great people.

The keynote speech was presented by Maggie Philbin, who presented a series of great clips from the BBC’s Tomorrow’s World program. This was a real treat, as I was avid fan of the programme and even today, the theme music still brings back many happy memories of the programme. The clips centred around three decades (60s, 70s and 80s) and showed a number of technologies that became popular and others that did not. Incidentally, the BBC are now presenting an archive of Tomorrow’s World clips which can be accessed here:  www.bbc.co.uk/archive/tomorrowsworld.

Maggie also presented “Philbin’s Fact File”, which touched on a number of points, the she believed would make a business successful. Nothing new here, but all good stuff nevertheless.

Communicate as if person to person
Be outstanding
Innovate, don’t imitate
Go beyond "just enough"
Create an experience
Exceed expectations

In all, it was an excellent keynote and it is great to see that she is still so passionate about science and technology.

The next talk was presented by Rachel Armstrong and discussed the future of architecture. Rachel, is a TED fellow and presented a fascinating talk, which at times was a little above my head, but interesting nevertheless. Rachel’s interest in architecture surrounds the materials that we choose to build structures. Her ongoing research examines how low tech biotech technologies could be used to build sustainable structures for the future.

Next up was Tuttle founder Lloyd Davis, who described the Tuttle experience to the audience. The Tuttle Club meets every Friday at 10am at the ICA in London and has been running for eighteen months. This is remarkable, since many social media networking meet-ups, disappear after only a few months. Lloyd, mentioned that there was no real secret to Tuttle’s success. However, he believed that ‘diversity and inclusion’ were important factors. Anyone is welcome to attend Tuttle and judging by the slideshow of photos that were presented, the event is growing with ever increasing numbers of people.  Tuttle exists and is supported by social technologies such as Twitter. However, many argue that online social networking lacks opportunities to actually meet people in the flesh. Tuttle is the antidote to such thinking.

I grabbed a quick chat with Lloyd during one of the coffee breaks. I last met him during the Blue Monster Coffee morning, at a time just before Tuttle started. It was a great to catch up and I’m going to do my best to get along to the next Tuttle meet up.

Next up was Ben Walker, who delivered a great talk (mainly in song) about the value of Twitter.  Babble+Context=Conversation!  Conversation=Value!  Ben is known for the viral Twitter Song, which you can see below.

The last of main speakers was Mat Morrison of Porter Novelli who delivered a very interesting talk on social media metrics. Mat debunked the traditional held view on viral marketing that person tells everyone in a cumulative fashion to spread and idea, instead he proposed that great ideas don’t spread evenly. In other words, not everyone in a network is equal. If, you take Gladwell’s theory from the Tipping Point, you get the idea here. He also, focused on Clay Shirky’s recent points that we are currently experiencing “social media overload” – We need adequate social media filters to reach out to people, to enable a great OTS (Opportunity To See).

He also shared with the audience some interesting words in relation to social media:

“Eigenfactor” – A Page Rank  for people

“Betweeenness – Someone who is very well connected

“Egonet” – A relation where size = popularity

“Homophily” -  A term relating to people who hang around other people who are most  like them. (Birds of a feather that flock together)

Mat is conducting some very interesting research into the area of influencers and has some great examples here.

Mat summed with the following excellent point, 

“We tend to associate ourselves with people who are like us, allowing us to judge people on the people they follow”.

Photo credit – @maggiephilbin’s twitpic

He ended his presentation with remarkable honesty, “insufficient evidence for a real conclusion”. His research into this areas continues.

Between, each of the speaker talks, there were a number of excellent Ted Talks that were shown. You can view each of them below. Overall, TedxTuttle was excellent. Great speakers, inspiring talks and a great venue.  Congratulations to Alan Patrick and his Broadsight team for delivering such an excellent event.

Dan Pink on the surprising science of motivation

Clay Shirky: How social media can make history

PW Singer on military robots and the future of war

Is Social Media a Fad or the biggest shift since the Industrial Revolution?  This is the question posed by the folks over at the Socialnomics blog. 

The above video goes some way to answer the question. The video is designed in a similar fashion to the “Did you know” video.

Socialnomics have also been good enough to provide the stats from the video too. These can be seen below:

Stats from Video (sources listed below by corresponding #)

1. By 2010 Gen Y will outnumber Baby Boomers….96% of them have joined a social network 
2. Social Media has overtaken porn as the #1 activity on the Web
3. 1 out of 8 couples married in the U.S. last year met via social media
4. Years to Reach 50 millions Users:  Radio (38 Years), TV (13 Years), Internet (4 Years), iPod (3 Years)…Facebook added 100 million users in less than 9 months…iPhone applications hit 1 billion in 9 months.
5. If Facebook were a country it would be the world’s 4th largest between the United States and Indonesia
6. Yet, some sources say China’s QZone is larger with over 300 million using their services (Facebook’s ban in China plays into this)
7. comScore indicates that Russia has the most engage social media audience with visitors spending 6.6 hours and viewing 1,307 pages per visitor per month – Vkontakte.ru is the #1 social network
8. 2009 US Department of Education study revealed that on average, online students out performed those receiving face-to-face instruction
9. 1 in 6 higher education students are enrolled in online curriculum
10. % of companies using LinkedIn as a primary tool to find employees….80%
11. The fastest growing segment on Facebook is 55-65 year-old females
12. Ashton Kutcher and Ellen Degeneres have more Twitter followers than the entire populations of Ireland, Norway and Panama
13. 80% of Twitter usage is on mobile devices…people update anywhere, anytime…imagine what that means for bad customer experiences?
14. Generation Y and Z consider e-mail passé…In 2009 Boston College stopped distributing e-mail addresses to incoming freshmen
15. What happens in Vegas stays on YouTube, Flickr, Twitter, Facebook…
16. The #2 largest search engine in the world is YouTube
17. Wikipedia has over 13 million articles…some studies show it’s more accurate than Encyclopedia Britannica…78% of these articles are non-English
18. There are over 200,000,000 Blogs
19. 54% = Number of bloggers who post content or tweet daily
20. Because of the speed in which social media enables communication, word of mouth now becomes world of mouth
21. If you were paid a $1 for every time an article was posted on Wikipedia you would earn $156.23 per hour
22. Facebook USERS translated the site from English to Spanish via a Wiki in less than 4 weeks and cost Facebook $0
23. 25% of search results for the World’s Top 20 largest brands are links to user-generated content
24. 34% of bloggers post opinions about products & brands
25. People care more about how their social graph ranks products and services  than how Google ranks them
26. 78% of consumers trust peer recommendations 
27. Only 14% trust advertisements
28. Only 18% of traditional TV campaigns generate a positive ROI
29. 90% of people that can TiVo ads do
30. Hulu has grown from 63 million total streams in April 2008 to 373 million in April 2009
31. 25% of Americans in the past month said they watched a short video…on their phone
32. According to Jeff Bezos 35% of book sales on Amazon are for the Kindle when available
33. 24 of the 25 largest newspapers are experiencing record declines in circulation because we no longer search for the news, the news finds us.
34. In the near future we will no longer search for  products and services they will find us via social media
35. More than 1.5 million pieces of content (web links, news stories, blog posts, notes, photos, etc.) are shared on Facebook…daily.
36. Successful companies in social media act more like Dale Carnegie and less like David Ogilvy Listening first, selling second
37. Successful companies in social media act more like party planners, aggregators, and content providers than traditional advertiser

A link to the sources are available here.  Incidentally, Socialnomics will soon be releasing a book too.

Welcome to the Social Media Revolution